Description We are looking for a Medical Customer Service Rep to support patient-facing administrative operations for a healthcare team in Santa Cruz, California. This is a Contract position suited for someone who communicates clearly, stays organized in a fast-paced setting, and delivers attentive service over the phone and in the office. The ideal candidate brings prior experience in medical support or high-volume customer service and is comfortable working with scheduling, billing questions, and healthcare-related systems.

Responsibilities:
• Respond to incoming patient calls and inquiries with professionalism, providing timely assistance and clear next steps.
• Coordinate appointment scheduling, updates, and general front-office support to help maintain efficient daily operations.
• Assist patients with routine billing-related questions and direct more complex concerns to the appropriate department.
• Enter and update patient information accurately in electroni...