Description
The Medical Front Desk Representative serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. This individual is responsible for front desk operations including patient check‑in/check‑out, appointment scheduling, insurance verification, and administrative support to ensure smooth clinic operations.

Key Responsibilities

+ Greet and check in patients in a professional, friendly, and compassionate manner

+ Schedule, reschedule, and confirm patient appointments

+ Verify patient demographics, insurance coverage, and benefits accuracy

+ Collect copays, deductibles, and outstanding balances at time of service

+ Answer incoming phone calls and route messages appropriately

+ Maintain accurate and up‑to‑date patient records in the EMR/EHR system

+ Scan, upload, and manage patient documentation

+ Ensure compliance with HIPAA and pati...