Responsibilities

• Support development of micro-modules covering call handling, scheduling logic, insurance verification, and EHR best practices
• Recommend updates based on clinic needs, learner performance trends, and system changes
• Evaluation & Performance Assessment (25%)
• Conduct Skills Evaluation Interviews (SEIs) to assess communication skills, system navigation, and workflow accuracy
• Track learner progress via Salesforce, TalentLMS, and receptionist-specific checklists
• Lead recovery training sessions for cancelled VAs based on skill gaps in front office tasks
• Deliver structured feedback and elevate retraining needs as required
• Instruction & Training Delivery (20%)
• Teach core front office workflows including patient scheduling, registration, insurance verification, referrals, authorizations, and EHR navigation
• Lead live and recorded training sessions focused on call handlin...