Description We are looking for a detail-oriented Customer Service Quality Analyst to support health insurance operations through thorough medical record review and quality validation. This Long-term Contract position is based in Eden Prairie, Minnesota, and offers the opportunity to contribute to coding accuracy, timely case handling, and strong operational performance within a collaborative team environment. The person in this role will help assess documentation, identify records that require additional review, and uphold quality standards while working efficiently in a remote setting.

Responsibilities:
• Conduct detailed evaluations of medical records to confirm documentation accuracy, validate coding-related determinations, and flag cases that need escalation for secondary review.
• Complete assigned work within daily production targets while maintaining a high standard of quality and consistency across each review.
• Safeguard protected health information by follo...