Summary This position is for a Medical Support Assistant ( MSA) at the Western Branch VA Clinic Location in Chesapeake, Virginia. Responsibilities Duties: Responsible for a range of duties that typify the full-performance level, and which include responsibility for interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines. Schedules, cancels, and re-schedules patients' appointments and/or consults; Enters no-show information; monitors the electronic wait list; prepares for clinic visits; monitors both inpatient and outpatient appointments for areas of responsibility; ensures that encounter forms are completed in order to obtain appropriate workload credit; verifies and updates demographics and insurance information; Processes all emergency and non-emergency transfers to other VA facilities or to private hospitals; and performs/facilitates basic eligibility, co-pay and preauthorization requirements for specific coverage (such as TRICARE, ...