Job Description
Insight Global is seeking Medicare Sales Support Representatives to support a large Health Insurance client in a fully remote environment. This is a Tier 1 support role responsible for assisting insurance agents with account access, system navigation, troubleshooting, and general support requests. The ideal candidate has strong customer service skills, experience working in a high-volume support environment, and the ability to resolve issues efficiently while providing excellent customer service.

• Serve as the first point of contact for agent support inquiries via email, phone, and Teams.
• Assist agents with account setup, password resets, profile updates, and access-related issues.
• Troubleshoot basic system and application issues and escalate complex cases when necessary.
• Document support requests, track tickets, and maintain accurate records of agent interactions.
• Support internal teams by processing agent requests and assisting with op...