Summary




Works in the Centralized Refill group to assist patients with medication management, refills, education, and other duties as assigned. Works with other teams within the department and primary care or specialty offices to include care teams, telehealth triage nurses, schedulers, and medication authorization team. Uses current Electronic Medical Record as the official patient record for documenting all items related to medication management review to include appointment history, scheduling a new appointment, reviewing previous telephone encounters, and Epic medication protocols as typical steps in the daily work to ensure safe medication management activities.



Duties and Responsibilities: Accepts telephone calls from patients requesting medication refills. Works the in basket to complete electronic medication refill requests. Collaborates with healthcare teams via telephone encounters. Utilizes the electronic medical record to acce...