Full Time Position e-Commerce - Member Care Clerk Based at Costco Wholesale Australia - Olympic Park Position Summary
At Costco, we have a large and rapidly growing member base nationwide. The e-Commerce Member Care team is responsible for providing the best possible service and support to our loyal Costco members.
We are a passionate, dynamic team who are dedicated to quality results. Our Member Care agents are committed to making each members’ Costco experience one they’ll remember.
Job Duties
Handling inbound member enquiries across all communication channels (phone calls, live chats and emails)De-escalating situations and offering support to membersGuiding members through navigating our websiteNavigating systems including AS400, SAP Hybris and ZendeskLiaising with other departments to obtain the best resolution for our membersGathering information for cancell...