Elevate member satisfaction with MEC as the Department Manager, focusing on member experience. Guide and support teams while creating engaging outdoor community connections.
As the Department Manager, Member Experience at MEC, you will lead frontline teams and ensure exceptional customer service across the sales floor, Cash and Member Service Desk, and Tech Service Shop. Your role involves coaching staff, resolving member issues promptly, and executing service and operational standards successfully. This hands-on leadership position is essential for fostering an inclusive environment and driving business results through community engagement.
Key Responsibilities:
• Direct daily execution of service on the sales floor
• Coach teams using real-time feedback for improvement
• Oversee member service desk for efficient interactions
• Resolve member inquiries and escalate as necessary
• Lead community outreach and events for engagement
Requirements:
• 1–3 years’ ex...