This role offers an opportunity to be part of a transformation within the U.S. Retirement business, helping build a new recordkeeping and operations ecosystem across people, process, technology, and data. As a Member Processing Operational Analyst, you will help drive efficiency, innovation, and service excellence while supporting the growth of the business.

In this dynamic role, you will take a proactive, customer-first approach while supporting the FutureChoice Member Services team. Your responsibilities include risk mitigation, reporting, process improvement, procedure management, and project and operations administration—ensuring a high-quality Manulife/John Hancock experience.

Position Responsibilities

• Process 401(k) transactions accurately (contributions, distributions, loans, rollovers) in line with regulatory requirements and SLAs
• Deliver a strong customer experience by proactively identifying and resolving issues impacting partic...