TEKsystems is currently hiring Member Service Representatives (MSRs) to support a Fortune 100 Financial Institution in Pensacola, FL

Job Description
As a Member Service Representative, you will serve as the first point of contact for members by providing exceptional customer service and assisting with a variety of account-related inquiries. This is a fast-paced, inbound call center environment where you will help members navigate their financial needs while delivering a positive member experience.
Responsibilities

+ Handle a high volume of inbound member calls regarding account services and banking products.

+ Assist members with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs.

+ Research and resolve member concerns while providing accurate and timely information.

+ Navigate multiple computer systems simultaneously while documenting interactions.

+ Maintain compliance ...