Description
We are looking for a Member Services Coordinator/Administrative assistant to support member-facing operations and deliver responsive, detail-oriented service from our Franklin, Massachusetts office. This position focuses on keeping records accurate, communicating program and group information clearly, and helping members navigate day-to-day requests. The ideal candidate brings strong administrative skills, a customer-first mindset, and the ability to manage data and documentation with care.


Responsibilities:

• Guide new members through the onboarding process, helping them get established quickly and accurately within the organization.

• Update and organize website materials, member-facing documents, and communications received from internal teams and outside partners.

• Maintain member records in company systems, ensuring information remains current, complete, and reliable.

• Support product database upkeep by reviewing...