Position Overview
KEY ACCOUNTABILITIES
Provides a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
Promotes, educates, and assists members with their digital banking needs.
Provides transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
Assists with opening and closing duties of the vault, ATM, and cash recycler units as required.
Supports lobby management, greeting members warmly on arrival.
Through discovery, identifies members’ goals and needs and connects them to the right Advisor to serve their immediate and future needs in all interactions on the frontline and during lobby management
Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
Resolves member co...