TekSystems is currently hiring for several Healthcare Member Services Reps/Healthcare Call Center Representatives!
MUST HAVE: 1-3 years of healthcare enrollment, pharmacy tech, healthcare call center dealing with insurances, or something related experience!
Description
Position Overview:
As a Member Services Representative, you will serve as the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact, customer-facing role that requires empathy, attention to detail, and a commitment to delivering a high-quality member experience.
Key Responsibilities:
-Respond to inbound calls and digital inquiries from members regarding benefits, claims, payments, and services.
-Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible.
-Document all interactions accurately in the system according to compliance and procedural s...