NOW HIRING REMOTE MEMBER SERVICES REPRESENTATIVES TO START IN AUGUST!
***Residents of Pennsylvania are preferred, and you must be available between 8am-8pm 7 days a week***
Position Overview:
As a Member Services Representative, you will serve as the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact, customer-facing role that requires empathy, attention to detail, and a commitment to delivering a high-quality member experience.
Key Responsibilities:
-Respond to inbound calls and digital inquiries from members regarding benefits, claims, payments, and services.
-Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible.
-Document all interactions accurately in the system according to compliance and procedural standards.
-Educate members on plan options and promote appropriate services when relevant
-Colla...