Responsibilities

• Complete Application Card processing, member enrollments, and eligibility updates.
• Handle member, union, and employer communications and queries.
• Process AD&D claims, sub-claims, and self-pays.
• Learn and understand the applicable collective agreement and benefit entitlements, and accurately process member and employer information.
• Receive cheques and employer contribution reports daily, ensuring payments match the report.
• Balance and audit reports, checking hours, rates, calculations, and additional information.
• Credit employer accounts and analyze employer reporting for accuracy.
• Process a large number of member status changes and update employer information monthly.
• Follow up with employers regarding member status changes such as sick, laid off, or terminated.
• Monitor employer account details to identify irregularities and over- or under-payments.
• Run monthly...