Description
Position Summary

The Member Services Representative serves as the primary point of contact for members. You will provide friendly, accurate, and timely assistance with inquiries, membership processes, program information, and issue resolution — all while delivering a positive experience in a mission-driven educational setting.

Key Responsibilities

+ Serve as the first point of contact for members via phone, email, and in-person interactions, answering questions about membership benefits, programs, services, policies, and resources.

+ Assist members with enrollment, registration, renewals, updates, and related processes in a clear and supportive manner.

+ Provide information and guidance on educational programs, events, workshops, and available resources in both English and Spanish.

+ Listen to member concerns, resolve issues empathetically and efficiently, and escalate complex matters when necessary.

+ Maint...