Position Overview
Description We are looking for a personable Member Services Representative to support members at our St. Paul, Minnesota branch in a Long-term Contract position. This role is ideal for someone who enjoys building trust through one-on-one service, whether assisting with everyday account needs, handling transactions, or resolving access issues. You will serve as a key point of contact for current and prospective members, creating a welcoming experience while delivering accurate, compliant, and efficient support.
Responsibilities:
β’ Welcome members in person and by phone, respond to questions, and provide clear guidance on account services and credit union offerings.
β’ Process routine financial transactions accurately, including cash handling, deposits, withdrawals, and other account-related requests.
β’ Open new accounts and support account maintenance activities such as closures, address updates, and profile changes.
β’ Assist members with digital banking access, incl...