Position Summary

The Membership Concierge Manager delivers a best in class experience for all club members and guests, through leadership of the Membership Concierge Team. You will build and actively participate within a departmental culture which delivers excellence in the guest buying experience, service execution and member retention as aligned with our premium brand. In this role, you will leverage your expertise to lead a team which creates value-based relationships while proactively engaging members and guests to programs and services which help meet their healthy way of life goals.

Job Duties and Responsibilities

• Skillfully handles complex member/guest engagements and leads by example through active participation in the join, service and save experience.

• Hires, manages, supports, develops, coaches, and mentors a team of professionals to be successful based on brand and performance expectations....