Title:

Membership Representative




Position Summary

In a dynamic, visitor-facing role, the Membership Representative helps answer member customer service inquiries and provides general Garden information by phone and email in a friendly and professional manner. This role also supports an efficient office environment and management team. During peak seasons, the Membership Representative actively promotes and facilitates Membership sales by connecting visitors with the benefits of joining.
Specific Duties & Responsibilities

+ Respond to incoming Member inquiries by phone and email, including questions about Membership benefits, Garden programming, hours, and directions; transfer calls to appropriate departments as necessary.

+ Update Member records in databases as needed.

+ Engage with Garden visitors to promote Membership and explain benefits to generate onsite Membership sales during peak sales perio...