Secure IQ Services is seeking an experienced Customer Retention & Accounts Officer to manage cancellations, overdue accounts and payment issues for the Assure Scratch & Dent customer base. The role focuses on retaining members and resolving billing concerns while protecting company revenue.

The ideal candidate will have strong customer service skills, attention to detail, and experience with subscription billing platforms such as Stripe, CRM systems like Salesforce, and end-to-end account