About the client:

Our client is a leading merchant commerce omnichannel platform across India and Southeast Asia. They build and host a roster of fintech products, from digital payments to loyalty solutions. (e.g POS terminals or payment systems)

Job Overview

The Merchant Engagement Specialist is responsible for conducting outbound calls to merchants, providing product guidance, gathering feedback, and building strong relationships to enhance merchant engagement and satisfaction. The ideal candidate will combine excellent communication skills with a passion for customer success.

Key Responsibilities:

Qualifying, Re-engagement & Welcome Calls

• Conduct outbound calls to new and existing merchants within the defined SLA.
• Collect feedback and suggestions to understand merchant needs and challenges.
• Professionally introduce the companys services and explain key features or ...