Essential Duties and Responsibilities
Communicate with customers via email and phone Educate customers on best practices and the use of their systemsAssist customers in understanding and filling out merchant processing applicationsMaintain an accurate record of accounts held by merchants to use and distribute that information as requiredAssist customers in their pursuit to achieve compliance with security frameworks such as PCI-DSS and any of the various PII frameworksRemotely install, configure, and troubleshoot custom payment applicationRemotely install, configure, and troubleshoot payment terminalsRemotely install, configure, and troubleshoot network equipmentRemotely install, configure, and troubleshoot network security softwareAccurately enter merchant account configurationUse backend systems to properly provision and monitor equ...