About this role

BVNK is seeking an experienced, motivated, and proactive candidate to join our Support team as a Merchant Support Analyst . The role reports directly to the Customer Support Manager and works closely with functions across the business. It requires strong initiative, attention to detail, and expertise in onboarding, KYC, payments, and customer service, collaborating with Account Managers, Risk, Operations, Management, and other Compliance functions.

Key Responsibilities

• Manage incoming queries from global customers and provide prompt support.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Investigate, troubleshoot, and solve customer queries promptly.
• Communicate with customers through multiple channels and platforms.
• Have an extensive knowledge of our products, particularly from a customer perspective.
• Exceed customer expectations b...