Your day as a Messaging Services Advisor involves applying a broad range of theories, concepts, and principles to identify customer needs and manage and support complex messaging systems. You may perform SME responsibilities on accounts, provide steady‑state support to the messaging infrastructure, handle on‑call responsibilities, manage escalations and critical issues, upgrade and maintain systems, mentor team members, and manage day‑to‑day support operations. You will be an expert on Microsoft Teams and Zoom administration.

Responsibilities

• A customer‑centric approach with a focus on delivering high‑quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users.
• Understanding client requirements and creating a positive client experience throughout the total client journey.
• Analytical, communication, and problem‑solving skills – energetic, self‑motivated, and self‑suffic...