This position is responsible for working with Business Units, Functional teams, and IT support teams  on various IDOC message types related to Supply Chain operations . The role involves monitoring, analyzing, and resolving IDOC failures  related to Master Data, OTC (Order to Cash), Sales & Distribution, and other supply chain processes .

In addition to core responsibilities, the role actively contributes to process improvements, automation initiatives, stakeholder management, and operational governance  to ensure smooth business operations and system reliability.

The position also supports incident resolution, root cause analysis, and continuous monitoring of IDOC flows  to ensure business continuity and SLA adherence across supply chain processes.