100% remote role

**Job Overview**

The **Medical Information Case Processor** responsibilities include receiving and documenting incoming telephone calls or emails from investigative sites or other sources reporting Lifecycle Safety Data.

**This is a trilingual role requiring fluency in English, Spanish, and French.**

**Responsibilities include:**
• Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project
• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products
• Creating Adverse Event and Product Quality Complaint reports requiring concise data entry ...