• Working knowledge within all aspects of CRM software to include technical requirements, system configuration, user requirements, administration, and system upgrades with Microsoft Dynamics
• Experience with .Net, C#, SQL Server, JavaScript, Powershell, or similar products
• Experience working with MS Dynamics Unified Service Desk (USD) customization – Will be an added advantage
• Experience in leading and participating in analysis sessions with business to determine business needs, issues for new CRM, CASE Management development
• Experience with the creation of new entities, forms, workflows, and reports within Microsoft Dynamics
• Experience designing business processes and integrations between Microsoft Dynamics CRM applications and other applications
• Experience with data migration activities from/to Microsoft Dynamics using SQL Server Suite
• Experience working in Agile methodology
• Proven ability to self-manage and complete project deli...