• Provide customer-facing product engineering support for Office 365.

• Provide real‑time client support for faster resolution of cases.

• Conduct research on complex cases, validate cases for escalation to Backline and contribute to knowledge management initiatives.

• As a knowledge champion, s/he is the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.

TO QUALIFY:

• At least 2 years of professional IT experience.
• Experience in / exposure to a client‑facing role.
• Amenable to a flexible work schedule, as the need arises.
• Bachelor’s Degree in Information Technology, Computer Science or other relevant fields.
• Solid infra background, strong understanding of servers, Active Directory (AD), and the like.
• With O365 skills and experience:

• Solid MS Exchange skills.
• Solid SharePoint skills.
• Prof...