Overall Objectives:

This is a varied position with a senior level of responsibility within the Business Operations team, within Investment Manager Services (Hang Zhou Region). This Business Operations Senior Associate acts as a secondary contact point for all internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and reporting of trade instructions from clients. The team is also responsible for processing directed lending instructions, wire transfers, and trade exceptions. The candidate is require to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.

The characteristics of this role are: