Transform customer interactions as a Customer Experience Manager at Permacon, based in Milton, Ontario. This role emphasizes leadership and effective team collaboration to ensure satisfaction in service delivery.
The Customer Experience Manager will report to the Vice-President of Sales, managing a team that includes three Customer Experience Coordinators among others. You will be responsible for developing, implementing, and executing sales policies while overseeing logistics, inventory control, and customer contracts. This managerial role demands strong problem-solving abilities and effective communication skills.
Key Responsibilities:
• Directly supervise and coach a team of 10 members
• Develop and implement sales policies for customer satisfaction
• Ensure effective order taking and logistics management
• Foster collaborative relationships with production and planning teams
• Maintain and improve customer databases
Requirements:
• Minimum 5 years in cust...