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MIS Analyst

Company

Ubiquity Global Services, Inc.

Location

Taguig, Metro Manila

Posted

June 17, 2026

Position Overview

The Responsibilities:



  • Develop and distribute Contact Center reporting.

  • Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports.
  • Responsible for data integrity, accuracy of all reporting requirements.
  • Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.
  • Analyses data to ensure integrity and structures data to help support or provide business recommendations i.e.
  • Performance Metrics Responsible for collecting and analysing large amounts of data to enable visualization, insights, and data-driven decision-making insights.
  • End to End lifecycle management and maintenance of Dashboards and reports Communicate effectively during the development phase for tool / report implementation.
  • Conduct and lead UAT, Troubleshooting and Resolution for database and reporting tool implementation Maintaining and updat...

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