• Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements.

• Act as command-and-control lead for major incidents, driving structured response, rapid restoration, and informed decision-making.

• Coordinate recovery efforts across L1/L2/L3 support teams, engineering, infrastructure, and third-party vendors to minimize business disruption.

• Lead internal and external stakeholder communications, including senior leadership, during incidents and service disruptions.

• Trigger and govern disaster recovery (DR) failover in line with predefined criteria, controls, and governance standards.

• Ensure accurate, timely, and audit-ready incident documentation, including detailed timelines, evidence, and impact analysis.

• Facilitate post-incident reviews (RCA/post-mortems), ensure root causes are clearly identified, and track corrective and pre...