Overview

The MITEL Engineer is responsible for the design, implementation, configuration, and support of Mitel communication and contact center solutions. This role works closely with clients and internal stakeholders to deliver scalable and reliable voice, VoIP, and unified communications systems. The engineer serves as a subject matter expert in Mitel technologies, ensuring high-quality deployments and optimal system performance.

Key Responsibilities

Client Engagement

Collaborate with clients and business stakeholders to gather and understand communication requirements. Provide expert recommendations on Mitel solutions that enhance operational efficiency and customer experience.

Solution Design

Design and document Mitel-based solutions including VoIP architecture, call flows, IVR configurations, call routing, and unified communication setups aligned with business need...