Mobile Support Engineer Description

The Mobile Support Engineer delivers enterprise mobile device support, ensuring secure configuration, availability, and inventory management per SOW requirements.

Responsibilities

• Configure and install Globe mobile applications
• Assist authorized users with Wi-Fi connectivity
• Perform mobile device formatting and file transfers (VIP exceptions only)
• Conduct first-aid hardware troubleshooting and endorse unresolved issues to service centers
• Manage mobile device inventory, releases, and returns
• Support onboarding and liquidation of mobile phones and SIMs
• Ensure mobile support activities are logged in ServiceNow
• Maintain accurate inventory and reporting

Qualifications

• 24 years of mobile or endpoint support experience
• Knowledge of iOS, Android, and enterprise mobility practices
• Strong customer ser...