🇺🇸 USAJobs.work

America's Job Portal

← Back to USA Jobs

Modeler – Operations & Call Center Efficiency

Company

EXL

Location

Dindigul, Tamil Nadu

Posted

June 07, 2026

Position Overview

  • Develop and optimize machine learning models for call deflection prediction, intelligent routing, and automated quality monitoring.
  • Apply NLP techniques to analyze call transcripts and digital interaction logs to classify intent, detect topics, and surface automation opportunities.
  • Perform feature engineering on structured and unstructured operational data sources including CRM records, call logs, and interaction metadata.
  • Support end-to-end model lifecycle activities including data preparation, model training, evaluation, documentation, and performance monitoring.
  • Design and execute A/B tests or champion-challenger evaluations to measure model impact on operational KPIs.
  • Collaborate with contact center operations and technology teams to understand workflows and integrate model outputs into existing systems.
  • Prepare clear model documentation covering methodology, assumptions, performance metrics, and monitoring plans.
  • Moni...

Ready to Apply?

Join thousands of Americans building their careers

Apply Now