Take charge of efficiency initiatives as an IT Business Analyst for the Modernization of Operations at Public Security and Emergency Services. Focus on transforming manual processes using AI and emerging technologies.
This position requires a thorough assessment of service delivery workflows within PSES to identify and document modernization opportunities. Collaborate with various divisions to create baseline metrics and produce detailed reports on process improvements. Your efforts will be pivotal in recommending automation and digitization solutions while facilitating stakeholder engagement for successful implementation.
Key Responsibilities:
• Analyze current service processes and discover improvement opportunities
• Collaborate with divisions to conduct process gap analyses
• Prepare executive-level metric-based reports and presentations
• Advocate for change management during technology rollout
• Draft a technology adoption roadmap for modernization
Require...