Boost client success as a Bilingual Technical Support Specialist with Lightspeed in Montreal. Bring your expertise in both French and English to provide exceptional support within the hospitality sector.
In this role, you'll deliver top-tier assistance to Strategic Accounts, ensuring optimal operational processes. Your skills will be instrumental in identifying opportunities to improve client operations, managing complex escalations, and conducting health syncs to enhance feature usage. Be part of a team that values exceptional customer service in a dynamic field.
Key Responsibilities:
• Deliver premium technical support to high-value clients
• Identify opportunities to streamline client operations
• Conduct proactive health syncs for feature adoption
• Manage complex technical escalations effectively
• Document account-specific issues and solutions
Requirements:
• Proven experience in hospitality or technical support
• Strong troubleshooting and analytica...