Responsibilities

• Be our subject expert in our Lending Operations.
• Ensure day-to-day operations comply with the regulatory and internal requirements.
• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
• Leverage technology to drive a high degree of digitalisation and scalability.

Lending General Enquiry

• To attend to the General Enquiry case raised by Customer Experience. Analyze and to respond within the SLA.
• Ensure case analyse thoroughly and respond to Customer Experience within the SLA.

User Acceptance Test (UAT)

• To attend to Lending related UAT as per timeline set.
• Ensure UAT Test Script is updated correctly and review the team lead.

Requirements

• Passionate about solving problems – possesses a relentless need for investigation...