The Mortgage Loan Processor is assigned to the entirety of the Customer Experience Managers pipeline. They are assigned duties to support each CXM towards their goal of closing loans in 14 days or less. This includes assisting with closing assistance, borrower communication, file notes and problem resolution.

Job Description

• Assist borrowers in accepting loan offers and guide them through the closing process.
• Troubleshoot any issues borrowers may encounter during the signing process.
• Ensure all closing documents are prepared and ready for either Remote Online Notary (RON) or traditional notary closing.
• Confirm the status of closing documents via the CLOSING tab and ensure timely communication with necessary parties (e.g., EXOS for notary closings).
• Review any errors in generated closing documents and facilitate corrections, escalating issues to the closing review team as needed.
• Monitor and manage the timel...