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With compassion, answers incoming calls requesting decedent removal. Diplomatically asks questions, obtaining and recording pertinent information to initiate removal of decedent. Places outgoing calls to physicians and agencies to obtain proof of death and internal departments for disposition information. Prepares check requests for payment.

Must be able to perform the essential functions of the job with or without reasonable accommodations and have assigned other duties as seen fit by your supervisor/ lead.

+ Take first calls from emotionally distraught customers with professionalism and compassion.
+ Take action to obtain doctor’s information, embalming permission and removal/releases in order to complete the first call process.
+ Handle calls calmly and respectfully with excellent customer service, from troubled or dissatisfied customers, who may not act rationally.
+ Be proactive an...