Become a pivotal part of Movati's team as the Experience Manager, shaping member satisfaction and staff motivation in Thunder Bay. Leverage your leadership and customer service skills to enhance club experiences.
As Experience Manager, you'll influence club performance through effective team management and operational strategy. Engage directly with the General Manager to meet business goals, driving revenue while ensuring members feel welcome, comfortable, and healthy. Your knowledge and passion for service excellence will create a thriving environment.
Key Responsibilities:
• Inspire and lead a dedicated team within Movati
• Optimize operations for enhanced member satisfaction
• Coach staff in delivering exceptional service
• Support recruitment processes to maintain talent pipeline
• Oversee comprehensive training programs and orientations
Requirements:
• Minimum 5 years in Customer Service and leadership
• Strong sales background with results-driven foc...