Job Summary

The MRO Customer Service Manager is focused on managing customers and their accounts from pre-arrival to post-delivery. This individual will be responsible to ensure customer retention and loyalty through customer-centric service as it relates to completion of work within compliance of 14 CFR Part 145 standards
Duties & Responsibilities

+ Works interdepartmentally with service managers, planning, parts, sales and other department leaders to ensure timely coordination of all aspects of assigned projects

+ Acts as customer liaison providing timely information regarding assigned projects Ensures proper documentation of customer approvals

+ Validates initial deposit has been received, collects progress payments, and processes final invoice

+ Provides customer entertainment as required

+ Ensures customer accounts are within established credit limits prior to the departure of the aircraft

+ Provides feedback to depar...