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Key Responsibilities:
Lead the functional design and implementation of D365 CRM solutions, ensuring alignment with business requirements and best practices.Collaborate with clients to gather, analyze, and document business requirements, translating them into functional specifications for D365 CRM.Conduct workshops and interviews with stakeholders to understand their needs and pain points, facilitating discussions to prioritize requirements.Design and configure D365 CRM modules, including Sales, Customer Service, Marketing, and Field Service, to optimize business processes.Develop and maintain functional documentation, including business process flows, user stories, ...