Role- MS Dynamics 365 Developer- Customer Service
Exp- 10+ years

Location- Bangalore, Pune, Gurgaon, Chennai, Hyderabad, Bhopal & Jaipur

Job Description:

We are seeking an experienced

Senior Dynamics 365 Developer

with strong hands-on expertise in

Dynamics 365 Customer Service

and

Microsoft Copilot

capabilities. The role focuses on designing, developing, and enhancing high‑quality solutions in close collaboration with the

Product Owner

and Agile delivery teams.
Key Responsibilities
Design, develop, and customize Dynamics 365 Customer Service solutions
Translate product backlog items and user stories into robust technical implementations
Implement and optimize Copilot (AI-powered) features within Dynamics 365
Develop custom entities, plugins, workflows, business rules, and integrations
Build and support solutions using Power Platform (Power Apps, Power Automate, PowerP...