Cross Technology Managed Services Engineer (L1)

This is a 1‑year contractual role. The first line of support for NTT DATA’s clients, ensuring their IT infrastructure and systems remain operational, troubleshooting incidents and requests while maintaining SLA compliance.

Key Responsibilities

• Monitor client infrastructure and identify problems before or during occurrence.
• Investigate and resolve first‑line incidents, determining root causes.
• Provide telephonic or chat support to clients.
• Plan and schedule maintenance activities such as patching and configuration changes.
• Perform handovers during shift changes to ensure continuity.
• Escalate incidents as necessary and pursue comprehensive resolutions.
• Update or create knowledge articles and identify opportunities for process improvement.
• Support disaster recovery functions, tests, and project work as required.
• Execute any other relat...