We are seeking a detail-oriented and technically strong MSP Onboarding Specialist to support the conversion of clients from legacy managed service plans to new, standardized service offerings. This role involves both documentation enhancements and tool rollout, including security platform deployment, workstation build process updates, and onboarding/offboarding checklist improvements.
The specialist will work closely with internal teams, project managers, and client stakeholders to ensure a smooth transition with no disruption to client operations.
Responsibilities
Client Interaction & Communication
Communicate regularly with internal teams, project managers, onboarding leads, and client contacts to ensure smooth updates, clarity, and alignment
Participate in internal handoff meetings to ensure service desk readiness and support continuity
Collaborate with new IT providers during client transitions to support a seamless offboarding experience
Technical Asses...