Job Title: Member Service Representative – Contact Center (MSR AS GPO)Job Description
This role supports a 24/7, high-volume contact center by responding to member inquiries and requests in a structured, schedule-driven environment. You will provide accurate information about financial products and services, complete a variety of account transactions, and deliver an exceptional member experience through active listening, strong customer service, and efficient use of multiple systems. You will also identify and suggest additional products and services that may meet members’ financial needs while maintaining policy compliance and a professional, service-focused demeanor.
Responsibilities

+ Respond to inbound phone inquiries and requests from members and other individuals in a high-volume, schedule-driven contact center.

+ Provide clear and accurate information about financial products and services, including savings, checking, consumer loans, credit cards, IRAs, a...