Job Title: Member Service Representative – Contact CenterJob Description
This role provides high-quality support to members in a 24/7, high-volume, schedule-driven contact center. You will respond to inquiries and requests, deliver accurate information about financial products and services, and perform account-related transactions while ensuring an exceptional member experience.
Responsibilities

+ Respond to inbound inquiries and requests from members and other individuals in a high-volume, structured contact center environment.

+ Provide clear and accurate information about financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types.

+ Perform account-related transactions and related functions in accordance with established policies and procedures.

+ Demonstrate active listening and strong engagement methods to understand member needs and provide appropriate solutions.

+ Na...