Job Title: Member Service Representative (GPO)Job Description
Engage with members and individuals in a 24/7 high-volume, schedule-driven contact center. Provide information about a wide range of products and services with a focus on delivering exceptional customer service. Handle transactions for savings, checking, loans, credit cards, IRAs, and other accounts while advising members on suitable products and services.
Responsibilities

+ Respond to inquiries and requests from members and other individuals.

+ Provide information on products and services with active listening and engagement.

+ Perform transactions for savings, checking, loans, credit cards, and IRAs.

+ Advise members on additional products and services that meet their needs.

+ Ensure optimal member experience and customer service in a structured environment.

Essential Skills

+ Excellent customer service skills.

+ Strong data entry capabilities.